We only offer FREE SHIPPING so there is never a question. furniture is shipped directly to you from the manufacturer's warehouse in New Holland , PA.
OBVIOUS DAMAGE TO BOXES:• Please DO NOT REFUSE A DELIVERY. Just give us a call and let us know if you ever receive a damaged shipment. We will contact Breezesta and get a replacement for the damaged piece(s) on the way to you. Refusing a delivery will delay getting your shipment replaced - and we want you to enjoy your furniture right away.
We hope you never receive a damaged box, but just in case this happens:
Shipping Damage - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received. No returns will be accepted more than 30 days after shipping to comply with our shippers requirements for damage claims. No returns on furniture after you have assembled it.
Please note that furniture is delivered via UPS Ground or UPS Freight. It is in most cases partially assembled (table tops are assembled, most seats and seat backs are assembled). It should take just a few minutes for you to complete the assembly of each piece.
For large orders, including tables too large to ship UPS Ground, your order will ship via UPS Freight and depending upon your locality, it may be delivered in a very large truck and trailer combination. We have found that different areas of the country use different sized trucks for delivery and that they will unload the pallet of furniture at the end of your driveway in many cases - rather than at your front door. Please be aware that we have no control over this - it is totally dependent upon the freight delivery company.
We also give you an ESTIMATED ship date. usually ships within 1 or 2 days of this date - but once the freight leaves their dock it is solely up to the freight company as to when it gets delivered. We have found that in many resort and rural areas, delivery is limited to one day per week. We have no control over this and it is the customer's responsibility to coordinate with the delivery company to schedule the delivery. In the event that a scheduled delivery is delayed for any reason, again that is beyond our scope of responsibility or control and the customer will need to work with the delivery company to complete delivery at a later time.
We are not authorized by to offer 'threshold' or 'white glove' delivery, which would take the furniture off the pallet and carry it either to or inside your home or business. You will be responsible for this aspect of the delivery as well as the assembly of the furniture. furniture will arrive 'partially assembled" in most cases (seats and seat backs for most items except for benches come assembled). If something arrives from us that looks damaged, or if parts are missing, please accept the shipment with a damage notation and notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.